Enterprise Digital Transformation
Fortune 500 Retail Corporation
A Fortune 500 retailer ran 200+ locations on disconnected systems, with head office and stores working from different data. Bricksense led an end-to-end transformation to a unified operating model.
The Challenge
Each region had accumulated its own point-of-sale, inventory, and reporting systems over decades. There was no single view of stock, sales, or customers, and every head-office report was a manual reconciliation exercise.
The programme had to modernise without disrupting trade across 200+ stores, and bring along staff who had used the old systems for years.
Our Approach
Target operating model
We defined the future-state process and data model with stakeholders from stores, supply chain, and finance before selecting technology.
Integration backbone
An event-driven integration layer connects POS, inventory, e-commerce, and ERP so data flows in near real time.
Unified data platform
One warehouse feeds a single set of operational and executive dashboards.
Phased rollout with enablement
Store-by-store cutover with on-site support, training, and a hypercare period for each wave.
The Solution
Stores and head office now share one view of inventory, sales, and customer activity, updated continuously. Replenishment, pricing, and promotions run from a single source of truth.
The rollout reached all 200+ locations on schedule, with each store supported through go-live rather than left to cope.
What We Delivered
- Target operating model and process design
- Event-driven integration platform across POS, inventory, e-commerce, and ERP
- Unified data warehouse and executive reporting
- Phased 200-store rollout with training and hypercare
- Change-management and adoption programme
The Results
Unified data and automated integration lifted operational efficiency by 60% and took $12M a year out of the cost base, mostly from inventory and manual reconciliation.
Data accuracy across the estate reached 99.5%, and for the first time the executive team could see the whole business in one place, current to the day.
Two hundred stores, one set of numbers, no lost trading days. Bricksense ran a transformation of real scale without drama.