Healthcare Patient Portal Development
Regional Hospital Network
A hospital network wanted to move appointments, records access, and billing online without compromising on compliance. Bricksense built a patient portal integrated with its clinical and financial systems.
The Challenge
Patients booked by phone, requested records by fax, and paid by post. Each channel created administrative load and delay, and the network's staff were fielding calls that a portal could handle.
The portal had to be HIPAA-compliant end to end, integrate with the existing EHR and billing systems, and be usable by an older patient population.
Our Approach
Compliance-first build
Encryption in transit and at rest, audited access, session controls, and a documented compliance posture from the start.
EHR integration
Standards-based integration for scheduling, results, and clinical documents, with the EHR remaining the system of record.
Accessible UX
Large targets, plain language, and thorough testing with older users and assistive technology.
Billing & payments
Statement viewing and secure online payment tied to the finance system.
The Solution
Patients book, reschedule, view results and visit summaries, message their care team, and pay bills from one secure account on any device.
Routine administrative contact moved online, freeing front-desk and records staff for work that needs a person.
What We Delivered
- HIPAA-compliant patient portal (web and mobile)
- EHR integration for scheduling, results, and documents
- Secure messaging with care teams
- Online billing and payment integration
- Accessibility-tested interface for all age groups
The Results
Within the first year, 78% of active patients were using the portal, and no-shows dropped 40% thanks to self-service rescheduling and reminders.
The network's administrative teams recovered around 30 hours a week previously spent on phone bookings and records requests, and patient-experience scores rose 55%.
Our phones are quieter, our no-show rate is down, and patients love being able to handle things themselves. It's compliant and it just works.