On-Demand Service Marketplace App
Home Services Startup
A startup set out to connect homeowners with vetted service providers across ten cities. Bricksense built the two-sided platform — customer apps, provider app, and the matching and payments engine behind them.
The Challenge
A two-sided marketplace has a cold-start and a balance problem: too few providers and customers leave, too few jobs and providers leave. The platform needed to match supply and demand fast, city by city, from launch.
It also needed provider vetting, scheduling, in-app payments with tips, ratings both ways, and dispute handling — across web and both mobile platforms.
Our Approach
Matching engine
Jobs are matched to providers on location, skills, rating, and availability, with fallback broadcast when no strong match exists.
Provider onboarding & vetting
Background checks, skills verification, and a probationary rating window before full visibility.
Scheduling & payments
Real-time availability, booking with time windows, and card payments with tips and automated provider payouts.
Two-sided trust
Mutual ratings, photo evidence on completion, and a structured resolution flow for disputes.
The Solution
Customers book a vetted provider for a specific time slot in a few taps and pay in-app. Providers get matched jobs, a schedule, and reliable payouts.
City-by-city launch with supply seeded ahead of demand kept match rates high enough that both sides stayed.
What We Delivered
- Customer apps (iOS, Android) and responsive web
- Provider app with job management and earnings
- Location- and skill-based matching engine
- Vetting pipeline, scheduling, in-app payments and payouts
- Mutual ratings and dispute-resolution workflow
The Results
The platform reached 3,000+ active providers and 15,000+ monthly orders across ten cities, with a 4.9-star app rating on both stores.
Revenue grew 320% over the engagement as the marketplace found its balance and repeat bookings compounded.
The matching just works — customers get someone good, fast, and providers get steady jobs. That balance is the whole business and Bricksense nailed it.