SaaS Platform Development & Scale to Enterprise
Enterprise Software Company
A fast-growing B2B SaaS company had product-market fit but a codebase built for hundreds of users, not the enterprise accounts now in its pipeline. Bricksense re-architected the platform for multi-tenancy, scale, and the uptime guarantees enterprise buyers demand.
The Challenge
The existing system was single-tenant by assumption: shared tables, no tenant isolation, and manual provisioning for every new customer. Enterprise prospects were asking for SSO, audit logs, role-based access, and a contractual 99.99% SLA the team had no way to honour.
The platform also needed an analytics layer capable of reporting across tens of millions of daily events without slowing the core product.
Our Approach
Tenancy model
We introduced tenant-scoped data access at the ORM layer, with row-level security as a backstop and isolated encryption keys per tenant.
Provisioning automation
New tenants are stood up in minutes through an internal control plane instead of an engineer running scripts.
Reliability engineering
Blue-green deploys, health-checked autoscaling, and multi-AZ failover, backed by on-call runbooks and SLOs.
Analytics pipeline
Product events stream to a columnar warehouse; dashboards read from pre-aggregated rollups so the app database is never touched.
The Solution
The platform now serves more than 50 enterprise tenants from one codebase, each fully isolated, with SSO, granular RBAC, and exportable audit trails. Provisioning that took days is fully self-serve for the sales team.
The analytics service handles 50 million API calls a day and returns most dashboard queries in under two seconds, with headroom to grow.
What We Delivered
- Multi-tenant architecture with per-tenant isolation and encryption
- Self-serve tenant provisioning control plane
- SSO, RBAC, and audit logging for enterprise compliance
- Columnar analytics pipeline with pre-aggregated reporting
- SRE tooling: SLOs, autoscaling, multi-AZ failover, on-call runbooks
The Results
With enterprise blockers removed, the company closed more than 50 enterprise accounts in the year following launch, adding $2.4M in annual recurring revenue.
The platform has held its 99.99% uptime commitment every month since go-live, and the sales team no longer waits on engineering to onboard a customer.
We had the demand but not the platform. Bricksense gave us an architecture our enterprise customers trust, and it hasn't missed an SLA since.